FREQUENTLY ASKED QUESTIONS
What type of guarantee will I receive with my home?
All homes are guaranteed against structural defects for the period of 7 years from the date we apply for your Warranty Insurance.
What type of maintenance is available with my home?
Your Builder will generally provide maintenance for up to 13 weeks from when you take occupancy of your home.
Is my home insured while my builder is constructing it?
Yes, your house is insured under your builder’s “All Risk Construction” policy. Please note that the insurance expires upon issue of the Certificate of Occupancy.
Can I have a key to my home so I can access it when I want?
No, we cannot hand over our builder’s master key at any time. Your builder will, however, arrange for the house to be opened for you by prior arrangement, during business hours, just contact the builder with your requirements.
Can I discuss or instruct the builder’s subcontractors when I visit the site as prearranged?
It is better if you do not discuss the work with subcontractors. Any instructions or changes given to subcontractors must only come from your builder. Due to requirements of the builder’s insurance policy, you should not visit the site unless you have permission from the builder.
What if I want to vary something in my home after signing the contract. What is the procedure?
Variations must be put in writing and given to the builder. Refer to our special conditions about variations which are requested after contract signing and colour selection.
Do post contract variations delay work on my home and cost more?
Variations requested after the colour selection has been completed will always delay progress and will cost significantly more than adjustments made before the plans and specifications are finalised. It is better to avoid post-contract changes.
When can my builder give me an approximate completion date of my home?
The completion of your new home is dependent upon Council requirements, weather, availability of materials, variations to the contract, etc. We can, however, give an approximate date of completion once we reach the fix out stage.
Can I keep any left over building materials? What is the procedure?
Sometimes you may be able to keep excess materials (eg. bricks) but you must not do so unless you have written permission from the builder.
Who arranges connection of Electricity, Gas and Telephone?
Generally, it is the owner’s responsibility to arrange these items. Keep in touch with your builder to find out the correct time to arrange these connections.
When do I arrange my own house and contents insurance?
You should arrange applicable cover for your house and contents from the day you take occupancy of your new home.
When can I discuss anything to do with my home with my builder?
We are available by phone during normal business hours (Monday – Friday 8.30 am to 5.30 pm), or by mobile if there is an emergency after these hours. We ask that you respect our private time which we prefer to devote to our personal and family matters.
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